If you experience issues connecting or staying connected to any of our servers, you might want to try using a different port to connect to or a different protocol altogether.
Reason for connection drops
There are multiple reasons why this might occur:
- You are using UDP (default) behind one or multiple NAT routers that doesn't support hole punching.
- You are connecting from a public network (such as a school, library, mall, coffee shop, hotel, etc) or a corporate network that filters or restrict Internet usage (typically to prevent abuse and privacy).
- Your Internet Service Provider (ISP) filters some traffic for filtering, quality of service (QoS) or restrictive measures.
- A firewall device on your network is blocking the connection.
- You are using a mobile network with frequently changing IP addresses or service restrictions.
- Your connection is not reliable enough to maintain the connection active for extended periods of time (Such as unstable/crowded WiFi access).
In these situations, using a different port or protocol to masquerade as another kind of application typically resolves the issue.